QuickBooks is a software solution designed for small and medium-sized businesses to manage inventory, sales, and finances. It offers various features like merchant services, product supplies, and marketing tools. However, QuickBooks can encounter errors, and in such cases, Intuit's File Doctor can help resolve the issue. But sometimes, the utility itself can face errors like "QuickBooks File doctor stopped working". Let's understand why this error occurs and how to fix it.
A brief review of QuickBooks File Doctor Not Working Error
QuickBooks File Doctor software is a blend of "QuickBooks 2014 R4" and newer versions. It is created by Intuit to resolve errors and minor glitches in QuickBooks. However, some users have reported issues such as the software stopping, crashing, hanging or displaying an exception. In such cases, the software generates an error message that reads "QuickBooks File Doctor is not working".
Methods to Resolve QuickBooks File Doctor has stopped working problem
Checkout the following troubleshooting methods to rectify the problem.
Method 1: Manually launch the QuickBooks file doctor application
- Open the application and wait for the No Company Open screen to appear.
- Then go to File "Utilities- Repair File and Network Problems".
- Click OK in the dialog box that appears, and the file doctor will restart the application with administrator rights.
- Click Yes when prompted.
- Click on the wrench icon to open the QuickBooks file doctor application and select Continue.
- Log in to your file by entering your user credentials, and the file doctor will begin repairing your file.
- Choose File Diagnosis Only from the Advanced Settings options.
- Click Next and follow the prompts to open your file and check for any issues or needed repairs.
Method 2: Turn off your hosting mode and configure your antivirus software
- To do this, you need to open your antivirus software and go to Web Email Protection.
- Then select Firewall and click on Ports and System Service.
- Click on the "Add" button.
- Type eMule under Services Name and enter the TCP data for your QuickBooks application under Local TCP/IP ports.
- Enter the TCP data for your QuickBooks application under Local UDP Port.
- Choose All PCs under “Open ports to”.
- Finally, click on "Save" and restart your system to ensure the changes take effect.
