QuickBooks is a popular software that helps business owners with managing their finances. But sometimes it can have problems, like QuickBooks Error 15311. This happens when you try to update QuickBooks Desktop and Payroll, and Windows can't verify the digital signatures for the application. There could be other reasons too. In this article, you'll learn about what causes this error and how to fix it.
A brief review of QuickBooks Error 15311
QuickBooks Error message 15311 is part of a group of errors called 15XXX errors. These errors mostly impact the updating function of QuickBooks Desktop application. If there are issues with Windows and QuickBooks setup, you might encounter different 15XXX errors. Some other common errors include:
- QuickBooks Error 15101
- QuickBooks Update Error 15102
- QuickBooks Payroll Update Error 15222
- QuickBooks Desktop Update Error 15215
- QuickBooks Error 15240
Methods to Rectify the QuickBooks Payroll Error 15311
Here are some steps you can take to resolve this error:
Method 1: Download and install a Digital Signature Certificate
- To do this, first press the Windows key and type "exe" in the search box.
- If you can't find the file, click "More Results" Then, look for the "exe" file under the "Application" type.
- After that, proceed by right-clicking on "exe" and select "Properties."
- Then, proceed by clicking the "Digital Signature" button and make sure that Intuit Inc is checked in the list.
- Now, click "Details" and then select "View Certificate" in the Digital Signature Details window.
- A Certificate Window will appear and you should select "Install Certificate."
- Keep clicking "Next" until you see the "Finish" button, then click "Finish."
- After that, restart your computer to allow changes to take effect.
- Then, open QuickBooks to check if the error message 15311 is still happening.
Method 2: Manually solve QuickBooks error 15311
- First, make sure that your QuickBooks subscription is activated.
- Then, update QuickBooks Desktop to the latest version.
- Check to make sure that your payroll service key is correct by going to the employees tab and clicking on "my payroll service."
- Next, click on "manage service keys" and then "edit" to check the key.
- Click "next" and then "finish."
- Finally, restart your computer and the error should now be fixed.
