MSPs initially focused on remote management

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The scope of work is agreed upon in a Service Level Agreement (SLA) and can also include IT equipment procurement.

Hiring, training, and retaining IT staff is expensive and temporary employees don’t always live up to expectations. Outsourcing lets you budget effectively by reducing human resources and administration costs. This is especially beneficial for small and medium businesses that usually have limited resources.

Managed IT services operate under different pricing models; the most common are:

  • Per User

  • Per Device

  • Flat fee per month

  • Hourly

 

There isn’t one best pricing plan, so it shouldn’t be the most important consideration. Managed IT services maintain a roster of highly qualified and certified professionals who go through rigorous training and certifications. This ensures that the clients receive the best service. No matter how much they are trained, in-house IT employees are restricted to the confines of their company and are not exposed to the variety of IT issues that businesses face.

More info: Helpdesk managed service

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