Many Baltimore business owners trust their IT providers to keep them secure, efficient, and compliant—but what happens when that provider starts falling short? Unfortunately, poor performance in IT support often goes unnoticed until a serious security incident or costly downtime occurs. Recognizing the warning signs early can save your business from data breaches, financial losses, and operational disruptions. Here are five major red flags that signal your IT company is failing you—and how NewPush steps in to fix them. Learn more about cybersecurity hard.
The first red flag is slow response times. If your current provider takes hours—or even days—to respond to critical issues, your business is left vulnerable. NewPush resolves this by offering fast, highly-responsive support that ensures your cybersecurity and network issues are addressed immediately, minimizing downtime and risk.
Second, if your IT partner only reacts after something goes wrong, that’s a sign they’re not providing proactive protection. Reactive service means constant emergencies and recurring issues. NewPush takes a proactive approach by monitoring your systems 24/7, identifying threats early, and implementing preventive measures to stop cyberattacks before they occur.
A third warning sign is vague or confusing billing. Hidden fees, unclear services, and inconsistent pricing can drain your budget without delivering real value. NewPush provides transparent, predictable pricing models, so you always know what you’re paying for—with no surprise charges and full clarity on the services included in your plan.
Fourth, if your IT provider is not prioritizing cybersecurity, your business could be at serious risk. Simply installing antivirus software is not enough in today’s sophisticated threat landscape. NewPush offers layered cybersecurity solutions, including endpoint protection, firewall management, threat detection, compliance support, and data backup—ensuring comprehensive defense against all types of digital threats.
Finally, poor communication is a major indicator of failing IT support. If your provider doesn’t explain issues clearly, dismisses your concerns, or fails to keep you informed, it’s time to reconsider your partnership. NewPush puts customer service at the core of its offerings, delivering clear guidance, regular updates, and a friendly, supportive experience.
With NewPush, Baltimore businesses gain a trusted partner who focuses on security, transparency, and proactive support. If you recognize any of these red flags in your current IT relationship, it may be time to switch to a provider that truly protects your network and cares about your success.
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