How to get assistance with Lufthansa?

Enjoy the hospitality of Lufthansa Airlines! They are dedicated to making your travel hassle-free. Passengers with medical issues or disabilities can ask for special assistance. Share your concern with their agent and get a wheelchair when you reach the airport. However, be sure to request the wheelchair at least 48 hours before departure.

How do I add wheelchair assistance?

The Lufthansa Wheelchair Assistance program enables passengers to seek help for a smooth journey. Inform the airline by filling out their special assistance form or communicate with their agent on the phone. Let’s explore both the options.

Fill Out the Form:

Go to the official website of Lufthansa Airlines.
Navigate the “Help” option.
Tap on the Accessible Travel option.
Now, you have to select the point where you require the assistance, whether at the airport or in flight.
You will be redirected to the assistance page.
Fill out the form with your personal and flight information.
Choose the Wheelchair assistance.
Explain the requirements and help in detail in the comment box.
Submit the form and leave the page.

Through Phone:

Dial 0 800 83 84 267 and wait for the call to connect.
Once connected, pay attention to the IVR.
Press the key that leads to the Lufthansa special assistance department.
Wait until a person joins you on the call.
Share your itinerary with the agent.
Ask the agent to add a wheelchair assistance.
Once you get the confirmation, you are free to hang up the call.

Note: Wheelchair assistance is provided at no charge. However, receiving help over the phone may involve a service fee, while wheelchair assistance remains free.

Can I bring my own wheelchair?

Yes, If a passenger wishes to bring their own wheelchair, Lufthansa has no objections. However, they must notify the airline at least 48 hours before departure. This request is made to ascertain the dimensions and weight of the wheelchair for safety approval. Please use the channels listed below to provide this information.

Form: Move to the special assistance page of Lufthansa Airlines and find the battery-powered wheelchair category. You will get a PDF here; download the form to complete and mail it to the airline.

Email: The passengers can also send an email to the airline at specialcases@dlh.de, mentioning the proper details of their wheelchair, including its weight and dimensions.

Conclusion

Flying with Lufthansa provides an added layer of safety and attentiveness. If you need special assistance during your trip, contact their agent by phone or through a form at least 48 hours prior to your departure to ensure you receive the necessary support. You also have the option to request assistance from a staff member or bring your own wheelchair. This information highlights the essential aspects you'll need to know.

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